| Please email me first and describe
what you want to do. I cannot refund parts returns with cash or a
with check, I can only credit your credit card. You will see a credit appear on your next credit
card statement. I do not exchange
parts. I always write a credit card credit, this corrects
my inventory on hand for the items by adding it back into stock. This is proper accounting and
inventory procedure and the only way I can keep proper records on
transactions. If you need to order more parts, go
ahead and place your order now, your returned parts have nothing to do with
your order, they are separate transactions. You will get your money
back on the returned parts as soon as I receive the parts.
Some people have a hard time understanding how this works. Say you want to
return a $10.00 part. You buy a $10 part the same day. I charge you for
the $10 part and then ship it to you the same day. A week later I get
your returned part and give you back the $10.00. It all washes out the
same as exchanging parts except now my on hand totals for each part are
correct, and I have a paper trail for both transactions. Used
parts: I cannot accept used parts
on a return. If the part is defective I will replace it with a new one. If I determine
that the part was misused or installed improperly, I will not accept the part for return.
For example: If you install a pot, make sure no flux splatters down
inside the pot when you solder it. This will cause the pot to
malfunction.
Please do not dismantle parts. I had a customer dismantle a Wah pot and then wanted to send it
back.
Always include our email
correspondence with your returned part so I know what's going on.
If there is no note in your package I will just put your package on a
shelf and wait to hear from you. Once I read the enclosed email, I will know exactly why you
are returning the part.
I get tons of emails in a day,
there is no way I can remember our
previous conversation without a written copy. I will just put your package aside and wait
until you contact me by email if I cannot figure out why you have returned a part to me.
If I sent you the wrong part and
you are returning the part, use the cheapest shipping method when
sending the part back to me. This is usually just regular first class
mail. I will credit you the shipping charges when I receive your
package. Do not send the part back using UPS Next day air or some very
expensive shipping method. I had a customer do this and he expected me
to credit the $30 return shipping charges, it didn't happen and he
ended up mad at me.
Send the parts and your email correspondence note to:
Hoffman Amplifiers
106 Lakeland Dr
Pisgah Forest, NC, 28768
Click here to Email
me
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