I do not swap out parts. I always write
a credit card credit, which corrects my inventory
on hand for the items being returned by adding the
quantities back into stock. This is proper accounting
and inventory procedure and the only way I can keep
proper records on transactions. If you need to order
more parts, go ahead and place your order now, your
returned parts have nothing to do with your order,
they are separate transactions. You will get your
money back on the returned parts as soon as I receive
the parts.
Some people have a hard time understanding how
this works. Say you want to return a $10.00 part
and you buy a $10 part the same day. I charge you
for the $10 part and then ship it to you the same
day. A week later I get your returned part and give
you back the $10.00. It all washes out the same
as swapping parts, except now my on hand totals
for each part are correct, and I have a paper trail
for both transactions.
Used parts: I cannot accept used parts
on a return. If the part is defective I will replace
it with a new one. If I determine that the part
was misused or installed improperly, I will not
accept the part for return.
For example: If you install a pot, make
sure no flux splatters down inside the pot when
you solder it. This will cause the pot to malfunction.
Please do not dismantle parts. I had a customer
who dismantled a Wah pot and then wanted to send
it back.
Always include our email correspondence
with your returned part so I know what's going on.
If there is no note in your package I will just
put your package on a shelf and wait to hear from
you. Once I read the enclosed email, I will know
exactly why you are returning the part. I get tons
of emails every day, there is no way I can remember
our previous conversation without a written copy.
I will just put your package aside and wait until
you contact me by email if I cannot figure out why
you have returned a part to me.
If I sent you the wrong part and you are returning the part, use the cheapest shipping method when sending the part back to me. The cheapest shipping method is usually just regular first class mail. I will credit you the shipping charges when I receive your package. Do not send the part back using UPS Next day air or some very expensive shipping method. I had a customer do this and he expected me to credit the $30 return shipping charges, it didn't happen and he ended up mad at me. Do not use Priority mail to return parts, it is way more expensive then first class mail.
Send the parts and your email correspondence note
to:
Hoffman Amplifiers
106 Lakeland Dr
Pisgah Forest, NC, 28768
Click here to Email me
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