How To return parts
Returning parts is not a problem.
Please email me
first and describe what you want to do and I will
email you back.
How I refund money on returns.
I cannot refund shipping cost from the original order.
Note that I cannot do cash refunds,
I can only write credit card credits.
You will see
a credit appear on your next credit card statement.
I cannot credit money back if you paid by Money Order.
Money order money is deposited into my business banking account.
I cannot credit money back by PayPal.
If you paid by PayPal, I have no way to get money back to your PayPal account.
PayPal is just a cash register drawer that is emptied at the end of every day.
Just like a cash register in a retail store, the PayPal money is emptied out each day and deposited into my business banking account.
In other words, I do not keep any money in my PayPal account that can be used for refunds.
I cannot write you a refund check.
I do not swap out parts.
I always write
a credit card credit, which corrects my inventory
on hand for the items being returned by adding the
quantities back into stock.
This is proper accounting
and inventory procedure and the only way I can keep
proper records on transactions.
If you need to order
more parts, go ahead and place your order now, your
returned parts have nothing to do with your order,
they are separate transactions.
You will get your
money back on the returned parts as soon as I receive
the parts.
Some people have a hard time understanding how
this works.
Say you want to return a $10.00 part
and you buy a $10 part the same day.
I charge you
for the $10 part and then ship it to you the same
day.
A week later I get your returned part and give
you back the $10.00.
It all washes out the same
as swapping parts, except now my on hand totals
for each part are correct, and I have a paper trail
for both transactions.
Used parts:
I cannot accept used parts
on a return.
If the part is defective I will replace
it with a new one.
If I determine that the part
was misused or installed improperly, I will not
accept the part for return.
Check items like pots with a multi-meter first before you install it.
For example:
If you install a pot, make
sure no flux splatters down inside the pot when
you solder it.
This will cause the pot to malfunction.
Please do not dismantle parts.
I had a customer
who dismantled a Wah pot and then wanted to send
it back.
Always include our email correspondence with your returned part so I know what's going on.
If there is no note in your package I will just
put your package on a shelf and wait to hear from
you.
Once I read the enclosed email, I will know
exactly why you are returning the part.
I get tons
of emails every day, there is no way I can remember
our previous conversation without a written copy.
I will just put your package aside and wait until
you contact me by email if I cannot figure out why
you have returned a part to me.
If I sent you the wrong part and you are returning
the part,
use the cheapest shipping method
when sending the part back to me.
The cheapest shipping
method is usually just regular
first class mail.
I will credit you the shipping charges when I receive
your package.
Do not send the part back using UPS
Next day air or some very expensive shipping method.
I had a customer do this and he expected me to credit
the $30 return shipping charges, it didn't happen
and he ended up mad at me.
Do not use Priority mail
to return parts, it is way more expensive then first
class mail.
Send the parts and your email correspondence note to:
Hoffman Amplifiers
106 Lakeland Dr
Pisgah Forest, NC, 28768
Click here to Email me
